Understand Our Terms and Conditions for Using Our Website
Terms & Conditions
Last updated: 21/10/2026
1. Introduction
These Terms & Conditions govern access to and use of https://www.smashescapes.com (the "Website"), operated by [Full legal company name], trading as Smash Escapes ("we", "us" or "our").
By using this Website, you agree to these Terms & Conditions.
If you do not agree, please refrain from using the Website.
2. Our Services
Smash Escapes showcases selected villas, padel experiences and related services in various destinations.
Through the Website, users may explore properties, discover experiences and submit enquiries about potential stays.
The precise services offered, their availability, pricing and applicable conditions will be confirmed before any booking is finalised.
3. Enquiries and Reservations
Submitting an enquiry through the Website does not, by itself, constitute a confirmed reservation.
Following an enquiry, our team may contact you to discuss your requirements, confirm availability and provide the relevant booking information.
A reservation will only be considered confirmed once the applicable booking conditions have been communicated and the required acceptance and confirmation steps have been completed in writing.
The identity of the contracting party, the property details, the total price, payment schedule, cancellation conditions and any applicable deposit will be specified in the relevant booking documents.
4. Prices and Additional Services
Prices, inclusions and additional services depend on the selected property and the arrangements agreed for each stay.
Any applicable taxes, mandatory fees, security deposits, payment deadlines and additional charges will be disclosed before the booking is concluded.
Additional services, including padel coaching, private chefs, transport and other experiences, are subject to availability and may be provided by independent third-party suppliers.
The party responsible for providing and delivering each service will be identified in the applicable booking arrangements.
5. Payments, Cancellations and Refunds
Payment methods, payment deadlines, security deposits, cancellation terms and refund conditions will be specified in the booking agreement or other applicable contractual documents.
No cancellation fee or refund restriction will apply unless it has been properly disclosed and agreed in accordance with applicable law.
Where mandatory consumer rights apply, these rights take precedence over any conflicting contractual provision.
6. Property Rules and Guest Responsibilities
Guests must comply with the applicable property rules, occupancy limits, check-in and check-out arrangements, and any reasonable safety instructions communicated for their stay.
Guests are responsible for providing accurate booking information and for the conduct of members of their group, subject to applicable law and the terms of their booking agreement.
Any specific rules concerning padel courts, swimming pools, noise, events, pets or children will be communicated where applicable.
7. Third-Party Providers
Certain experiences and services may be supplied by independent providers.
Where a third party contracts directly with the customer, its own terms and conditions may apply. The relevant provider and the allocation of responsibilities should be identified before the service is booked.
Nothing in these Terms & Conditions excludes any responsibility that Smash Escapes may have under applicable law.
8. Website Content and Availability
We endeavour to keep the Website accurate and accessible. However, we cannot guarantee uninterrupted access or that all information will remain current at all times.
Photographs and descriptions are intended to illustrate the properties and experiences. Specific amenities, facilities and services should be confirmed before booking.
9. Intellectual Property
All content on the Website is protected by applicable intellectual property laws.
You may access and use the Website for personal, non-commercial purposes. You may not reproduce, distribute or commercially exploit its content without prior authorisation, except where permitted by law.
10. Acceptable Use
You agree not to misuse the Website, interfere with its operation, attempt unauthorised access to its systems or submit fraudulent, unlawful or misleading information.
11. Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Our responsibilities in relation to a particular villa rental or additional service will depend on the contractual arrangements applicable to that booking and the obligations imposed by law.
12. Personal Data and Cookies
Personal data is processed in accordance with our [Privacy Policy] and cookies are managed in accordance with our [Cookie Policy].
13. Complaints and Disputes
If you have a complaint, please contact us at [Contact email] so that we can attempt to resolve the matter.
Applicable consumer protection laws and mandatory rules concerning jurisdiction remain unaffected.
14. Applicable Law
These Terms & Conditions are governed by [Applicable law], without prejudice to any mandatory consumer protection provisions that apply in the customer's country of residence.
15. Contact
For questions about these Terms & Conditions, please contact: